FAQs



HOW WILL I KNOW WHAT SIZE TO BUY?

We know that when buying anything online it’s important to have as much information as possible to help you buy the right product. So we’ve got a whole page dedicated to size guides for all Kentucky Products.
SIZE GUIDES

HOW QUICKLY CAN YOU DELIVER?

If you’re in a real hurry we can get items to you the next day as long as you order before 2pm. Our usual shipping time is 2-3 days. We also do local delivery and pick-up. If your item is in stock just select local pick-up and we’ll get it ready for you.
SHIPPING INFORMATION
HOW TO FIND US


ARE THE PRODUCTS WASHABLE?

Yes! Kentucky pride themselves on producing high quality and practical horsewear and dogwear. Almost all items are washable in a washing machine at 30’ - washing instructions are in the descriptions of each product. Some items can be tumble dried too. And for delicate items, buy the washing bags to protect your beautiful new kit.

WHAT IF I DON'T LIKE IT OR IT DOESN'T FIT MY HORSE OR DOG?

Of course we want you to be happy with your purchase so if you’re in any doubt about fit or suitability, please just get in touch and talk to our expert staff.
But we’re equally happy to receive your return for a full refund.
RETURN & REFUND TERMS

CAN I BUY DIRECT FROM KENTUCKY?

Kentucky Horsewear don’t sell direct to customers - they rely on a network of specialist stockists like us.
But please feel free to browse their online store and if you see something you want but we don’t seem to have it - just let us know and we can get it for you.
BROWSE KENTUCKY STORE

HOW CAN I BE SURE OF THE QUALITY?

We stock Kentucky products because this is what we use for our own stable of over 20 horses and our five dogs.
We’ve found them to be hard-wearing and practical as well as beautiful. We love that they are all animal-friendly - using synthetic materials in place of leather, fur or sheepskin.
As a family of international showjumpers, we can vouch for these products 100%!

CAN I COME TO YOUR SHOP?

Yes! We’d love to see you at our physical store which is in Durley near Southampton.
We have a beautiful showroom on our farm where we show off all the lovely Kentucky stock.
We love personal shopping appointments (it’s free!) as we can ensure we have the right selection of products readily available and can help you make the best choices.
FIND US
I'D LOVE TO BUY A GIFT FOR SOMEONE BUT I HAVE NO IDEA WHAT TO GET, DO YOU HAVE GIFT VOUCHERS?
We certainly do! Our gift vouchers come in a wide range of denominations and can be used online or in the shop. What’s more they never expire!
It’s a great way to give someone a horse or dog-related present they can choose for themselves.
CHOOSE GIFT VOUCHERS

DO YOU STOCK RIDING CLOTHES?

Not at the moment. We may increase our range in the future, but right now we are focused on the Kentucky Horsewear, Dogwear and Grooming Deluxe brands only.
However there are a few products - caps, sunglasses, socks - that may be of interest.
TAKE A LOOK AT CLOTHING